Terms & Conditions

  1. All goods shall remain in the sole ownership of WallSG Pte. Ltd. (WSG) until such time where all monies payable have been received by WSG.
  2. All goods must be fully paid for upon completion of delivery and installation. In the event that monies is still owed to WSG, it will constitute a breach of contract and warranties will be voided immediately.
  3. Prices are subject to change without notice. All orders are subject to availability.
  4. In the event where the ordered goods are not available any longer or cannot be delivered for legal reasons, WSG can either offer goods equal in quality and price or withdraw from the contract. WSG will refund payments already made after withdrawing the contract.
  5. All goods purchased where confirmation of designs have been made are non-refundable. Any changes in design after confirmation will be subject to an additional 50% handling fee.
  6. Sealer or installation services on Sundays and public Holidays is subjected to the management for approval. For after office hours service, an additional charge per roll of wallpaper will be levied upon you. In the event of the customer or his/her appointed representative is not present on the scheduled date and time of the sealer or installation service, an additional service fee of SGD100 will be charged for the next visit. The customer has the responsibility for calling in to reschedule through our customer hotline (93282157).
  7. Delivery and installation will normally be between 14 and 28 days upon confirmation of design and partial payment received. However, this cannot be guaranteed. If any products are out of stock, the customer will be notified at the earliest opportunity. Any quoted delivery times are estimates only. WSG shall accept no liability in relation to late delivery.
  8. WSG employees or anyone under their charge are not required to dismantle any fixtures, shifting of furniture or fragile objects. WSG will not be responsible for any broken furniture or scratched flooring. It is the customer's responsibility to provide a safe workplace for our service team.
  9. Wallcovering purchased at different times will have color variations and may not match previously bought wallcoverings. These variations do not constitute defects.
  10. WSG employees and anyone under their charge have the right to work in a safe and non-abusive environment. Customers who are abusive or display inappropriate behaviour will not be patronised.
  11. Any defects should be reported to WSG immediately if discovered. All technical information in response to enquiry is given by WSG in good faith. It will ultimately be for you to satisfy yourself as to the suitability of the product having regard to your own particular situation and upon site conditions that are unknown to WSG. The liability of WSG will not exceed the value of products supplied. In particular, loss of profits, consequential financial, opportunity or emotional loss and other such losses are excluded.
  12. All WSG products have a limited Warranty of 24 months for workmanship(joint lines and peeling). Do note that peeling caused by water seepage resulting in high moisture content in customer wall will not be covered under our Warranty. Poor base coat paint on customer wall resulting in peeling will also not be covered under our Warranty. In additional our Warranty does not cover wear & tear or customer's failure to take reasonable care. Common or slight variations in quality, finish, pattern and colours are not considered or accepted as faults. Visible faults are also excluded from complaints if the customer has already started using the goods.
  13. All installation of our wall coverings indicated in our contract are for normal smooth wall surfaces of height not exceeding 3.2 meters. For installation of walls of height exceeding 3.2 meters, ceiling, staircase area, wooden door & cabinets and plastering of uneven walls, additional charges will applies. Installation also does not include removal of existing wall coverings.
  14. Upon confirmation of installation , it is the customer's responsibility to inspect the workmanship and report to WSG any issues regarding the quality & finishes of the installation within 3 days upon completion of work.
  15. We reserve the right to change these terms and conditions from time to time, we strongly advise our customers to refer to them each time before placing an order at our website wall.sg. Our customer service officers can be reached at (93282157).